We value your satisfaction and strive to provide the highest quality herbs. If you’re not fully happy with your order, we’re here to help with an easy return process.

📅 Refund requests must be made within 7 days of receiving your order.
📦 Products must be unused, in original packaging, and in resellable condition.
❌ Opened or used items are not eligible for return due to the organic nature of our products.

• Opened, used, or damaged products

• Items returned after the 7-day period

• Customized or bulk special orders

Once your order is shipped, you’ll receive an email with a tracking number.
Track your parcel in real-time and stay updated on delivery status.

Send us an email at support@nuciferaherbs.com with:

• Your Order Number

• A brief reason for return

• A photo of the product (if applicable)

Once approved, we’ll guide you through the return process.

• After we receive and inspect your returned item, we will notify you of the refund decision.

• If approved, the refund will be processed to your original payment method within 7–10 business days.